Grievance Redressal Policy
Last updated: March 15, 2024
InboxPirates Academy is committed to providing the highest quality of service to our students. This policy outlines our process for addressing and resolving any grievances or complaints.
Scope of Policy
This policy covers grievances related to:
- Course content and delivery
- Technical issues and platform access
- Payment and billing concerns
- Student support services
- Privacy and data protection
Grievance Resolution Process
- Initial Contact
Submit your grievance through our support portal or email at support@inboxpirates.freshdesk.com
- Acknowledgment
We will acknowledge your grievance within 24 hours of receipt
- Investigation
Our team will investigate the issue and gather necessary information
- Resolution
We aim to resolve all grievances within 7 working days
- Appeal
If you're not satisfied with the resolution, you can appeal to our Grievance Committee
Response Time
- Initial Response: Within 24 hours
- Investigation Update: Within 3 working days
- Resolution Time: Within 7 working days
- Appeal Response: Within 5 working days
Grievance Committee
Our Grievance Committee consists of senior management members who review complex cases and appeals. The committee ensures fair and impartial resolution of all grievances.
Escalation Matrix
- Level 1: Student Support Team
Response Time: 24 hours - Level 2: Department Manager
Response Time: 3 working days - Level 3: Grievance Committee
Response Time: 5 working days - Level 4: Executive Management
Response Time: 7 working days
Contact Information
Grievance Redressal Officer
For urgent grievances or escalations, contact our Grievance Redressal Officer:
- Name: Bharadwaj Giridhar
- Email: support@inboxpirates.freshdesk.com
- Phone: +1 650 249 9992 (US) / +91 90429 56129 (India)
- Office Hours: Monday to Friday, 9 AM - 6 PM (EST/IST)